Have you ever found yourself playing help desk to your friends and family? I know I have on more occasions than I care to count. Now, as I’ve said before, I love to help but it can sometimes be very frustrating.
One family friend told me all about a phone call she got from Microsoft saying that there was something wrong with her Windows so she used her credit card to pay whatever it was. I cringed as soon as she mentioned the phone call. I did set her right, but it’s sooooo frustrating!
Another family friend needs clearly detailed written instructions on how to do just about anything on the computer. I still remember the day she asked if it would make any difference to her internet if she moved the computer upstairs. Or the time she worried about her files because she was going to get a new monitor.
Patience is clearly the key and I can understand why help desk operators start out on the assumption we don’t know much about computers. I’m lucky that none of my friends or family have been quick to anger either because I do know about the stories of abusive calls to help desk.
Are there any stories that have left you completely baffled as to how they came to a certain conclusion? Anything that makes you wonder whether or not people should pass a test before they’re allowed to buy a computer (like a driving test)?